The outsourcing industry in this country seems to be frequented by people from nearly any different part of the world that you can think of; from Europe to the U.S., as well as many other nations are interested in seeing more of what kind of skilled professionals that Malaysia has to offer. There are a great variety of people that want to implement the services of a freelance or outsource worker such as larger companies that are rapidly growing, new companies that may need help with building a strong foundation for their blossoming businesses, individuals that do not have any resources and are stuck with more work than they can handle. The list goes on. As you can see the type of employers that have taken an interest for the Malaysian workforce is very diverse.

For many years, the industry here has been one to look out for. There are other countries and regions that offer a good competitive outlook on the outsourcing world, yet Malaysia seems to stand the test by not backing down and proving to be a worthy place to consider when you are seeking out people to help get an important job done. Taking that into account, one could expect the market there to literally skyrocket as the years go by within the near future.

Some of the things that a company will benefit from when adding a local person from this country to their efforts, are a drastic cut in time, less energy spent, more resources reserved and saved for a later time, and even more money saved – which I think most employers can all agree is a very good and desirable thing.

The many ways that businesses and employers can go about finding the perfect laborer in Malaysia to add to their company can include; directly contacting companies that offer outsourcing services (these companies typically act as the middle man between the employer and potential candidates for the job), visiting outsourcing websites that are available and full of work ready people that would be a great fit for your project, or even very few will plan to make a trip to the country so that they can get started. If you want to have an exceptional worker that can provide what you are looking for, then checking out the Malaysian outsourcing industry is something that you should really consider.

Sheau Ching has two Bachelors’ degrees from Canada, and a Master’s in International Administration from the US, majoring in Training of Trainers and Development Administration. Her fourteen years’ experience with international organizations in policy planning, program­ming, management and training has given her extensive knowledge on grassroot empowerment and innovative solutions.

As a speaker, columnist, author and trainer, she has been actively involved in community empowerment and poverty alleviation programs. She was a gender/poverty alleviation consultant for some UN country programs in the Asia Pacific.

She is the founder and Executive Director of the 14 year old www.eHomemakers.net, an e-community of women ( and men) who work @ home, near the home or participate in innovate flexi-work.  She was the sole recipient of the 2003 Women in Electronic Network Training Award at WSIS I (World Summit of Information Societies I) by international organization, APC (Association of Progressive Communication) and Sookmyung Women’s University of South Korea. She is also an active contributing member of several international ICT4D networks.

Under her stewardship, eHomemakers won two international award grants for ICT/gender research and the runner-up for the Gender and ICT Award (sponsored by GKP/APC, presented at WSIS  II in 2005). The web-to handphone solution, DWMA, which eHomemakers innovated, won the MSC Malaysia Ericsson CR Award 08, selected as the finalist for APICTA Malaysia 09; and the MIRC e-Social Enterprise Award 09.

Sheau Ching has been advocating work life balance issues and is the founder of the teleworking movement in Malaysia

Mohan Kannegal is Chief Technology Officer at Manipal Education Malaysia. He co-founded MeritTrac Services – India’s largest examination services company that conducts 10 million+ skill assessments each year for over 300 blue-chip companies and educational institutions. He lead one of India’s first large scale implementation on Amazon Web Services and India’s first automated spoken English assessments application.  He is the author of the ebook – A Beginner’s Guide To Recruitment – among the top results on a Google search for ‘recruitment guide’. Mohan’s interests are in ICT Education,  Startups, Examinations, Cloud Based Services and Creative Writing.

Wan Murdani Mohamad started a career with Time dotCom in 1995 as a Telecommunication
Engineer, Network Engineering Division and later assumed the post of Manager in Transmission
Department until 2001. At Time dotCom, he was involved in the network planning, design,
business development and project management for Klang Valley metropolitan area network,
national and international network and PUTRA LRT communication network.

He joined Multimedia Development Corporation (MDeC) in 2001, attached to Regulations
Department. Currently, he is the Head of Digital Infrastructure Business Unit. His primary role is
to oversee formulation, recommendation and implementation of MSC Malaysia digital
infrastructure business strategies and programmes, including broadband initiatives, online
contents and MSC Malaysia Cybercities and Cybercentres. He is actively involved in Economic
Transformation Program (ETP) and is currently the Director of EPP3 NKEA Business Services:
Positioning Malaysia as a Data Centre Hub.

Wan Murdani graduated with Bachelor of Science in Electrical Engineering from University of
Missouri-Rolla, USA in 1994 and holds Master of Business Administration (MBA) in
Management. He is a registered Professional Engineer with the Board of Engineers, Malaysia and
a Corporate Member of the Institution of Engineers, Malaysia.

As the Head of Strategy in Mesiniaga Alliance Sdn Bhd (MASB), Bernard Sia manages the Strategy Unit and is responsible for strategic development in MASB, with special focus on corporate strategy, client acquisition, partner management, projects, research and development and outsourcing value elicitation for customers. He serves as an enabler for growth to help build MASB into a global powerhouse in strategic outsourcing. Prior to joining MASB, he was briefly the Technical Director for Maybank overseeing the technical pillar of a strategic nationwide project, as the initiative was unceremoniously terminated he soon found himself engaged in designing and contributing to the Enterprise Architecture for Maybank group wide. Prior to that Bernard earned his outsourcing salt with 6 years project management and software management experience with iPerintis servicing Petronas. He comes back full circle to outsourcing with Mesiniaga Alliances after a 2+ year hiatus on Enterprise Architecture and hopes to bridge the divide between Strategy and Outsourcing.

Bernard brings with him 13 years of experience stemming from software development across financial, logistic and supply chain verticals and project management experience in Disaster Recovery, Messaging Systems Migrations.

He is a proud graduate of a local university – UKM; and is currently pursuing his MBA dissertation on strategic outsourcing with the University of Nottingham. Hopefully, should work permits, be completed by 2012.

Ong Chin Seong, Managing Director and Founder of Powerware Systems, has more than 15 years experience in designing and constructing Data Centres.  He has led the firm to design and construct the highly resilient, highly redundant Data Centre in Malaysia for Computer Sciences Corporation (CSC).  CSC is a leading global outsourcing company with Data Centre facilities worldwide serving global clients.  He has also successfully led the company to build high specification Data Centre facilities for other multinational and large corporations.

The firm has provided consultancy service to Saudi Telecom to achieve Tier IV Certification of Design by Uptime Institute for their Data Centre in the Kingdom of Saudi Arabia.

CEO, Data Centre Advisory Sdn Bhd

Andy Yau has a total of 27 years of working experience in the ICT arena. He spends in the last 16 years of his career in general management and program management in the information technology outsourcing services, data centre managed services and business continuity services. Andy Yau is also an Exco member of Outsourcing Malaysia (OM) and has direct responsibility as OM’ Head of Business Development & Membership. He is currently also an elected Councillor of PIKOM.

Gerry Clark is the Partner and Regional Director for TPI for South East Asia. He is responsible for the company’s Business Development across the South-East Asia Region. This entails providing consultancy advisory services covering Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) to customers on their future Sourcing strategies. Gerry’s experience covers 30 years and he has worked in Asia Pacific for over 13 years with a good understanding of business practices and challenges across the diverse IT markets across the region.

Gerry’s role at TPI is to give unbiased, independent advice to our clients to help them better understand their Sourcing Options. His experience with TPI covers managing executive client relationships as well as managing the sales and delivery of ITO and BPO services. He has been responsible for establishing business for TPI in Singapore, Malaysia, Thailand, Philippines and Hong Kong.

Before joining TPI, Gerry was the regional CEO for Cap Gemini’s Outsourcing business for Asia Pacific where he was responsible for Sales and Delivery of large outsourcing contracts across industry sectors such as Financial Services, Telecommunications, Manufacturing, Retail and Government. He was also a board member of a joint venture company delivering offshore BPO services in China. Gerry has also held a variety of senior roles in previous companies including Sales Director for a Systems Integration Company and as the Managing Director for a UK Software company.

Gerry holds a Bachelor of Science Degree in Mathematics from Newcastle University, England. He also sits on the Board of the HR Outsourcing Association in Asia Pacific and was the previous Chairman.

Munirah Looi, Chief Executive Officer, Brandt International

An MBA-HRM graduate from University of Wales, UK, and a member of Who’s Who International of Professionals and Life Member of International Business Leaders. She has a total of 20 years working experience. An experienced personnel in the areas of Business Transformation; Customer Relationship Management (CRM), Customer Experience Management (CEM); Human Performance Management, Strategic Management, Business Process Redesign, Sales & Marketing and Project Management. Her exposure includes both local and foreign assignments, having worked in varied industries with 15 years experience in Banking – Retail/Corporate, Credit Card, and Multi-Lingual Contact Centers. Other industries that she has worked and consulted with include insurance, telecommunication and leisure vacation & hospitality.

She has worked extensively throughout Asia, assisting clients to achieve a strategic focus towards being a customer centric organization. Her international exposure in driving Business Transformation initiatives using an integrated approach in the areas of Voice of Customers, Voice of Processes and Voice of Employees, has helped Companies in achieving high customer; employee satisfaction and loyalty index and overall business results. In the course of these assignments she has led teams of cross-functional experts to develop business transformation and customer-orientated improvement strategies including leadership development and human performance interventions to support business transformation and CRM initiatives.

She is an experienced Facilitator, Human Performance Strategist and Organization Development & Change Management practitioner & Change Agent for the past 20 years having conducted numerous change management programs and undertaken various HRM and Organization Design consulting assignments, both locally and overseas i.e. AP Region/Australia/USA/India/Europe.

Previously, she was the Senior VP – Business Consulting Business Services & Chief Human Performance Strategist of one of the largest BPO Company is Malaysia with responsibilities in the areas of training and consulting businesses. She is currently the CEO of Brandt International Sdn Bhd, Brandt Consulting Pte Ltd and Brandt International Inc. These companies are in business transformation consulting and outsourcing areas, specializing in the areas of CRM, Contact Center Management, Total Quality Management & Change Management.

She is a sought after Speaker regionally, having spoken in numerous CRM and Contact Center Global Conferences in US and APAC region. She has been interviewed, featured and wrote various articles in major Business newspapers and magazines. She was the elected President of CRM/CCAM (CRM & Contact Centre Association of Malaysia) and elected EXCO member of IMM (Institute of Marketing Malaysia) in 2005/06.